Strategic Outcomebased Metrics for the
Federal Government

Most federal agencies are focused on services to citizens or a particular stakeholder group. But how do you measure the service being provided and its impact? How do you measure the quality of the results and whether they are meeting the needs of the end user? This paper discusses an approach that distinguishes between performance measures designed to assess processes and activities versus results indicators designed to measure strategic outcomes and needs of customers and stakeholders.

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